Northern Deckline PVCu Decking And Fencing Specialist
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Northern Deckline Coronavirus (COVID-19) Precautions

Northern Deckline and Roofline have adapted our working practices so that they can ensure everyones safety when working in your home.

We will contact you on the day of any pre arranged appointments with any of our employees to check if any member of your household are self- isolating or displaying  any symptoms of COVID19. If any member of your household has tested positive for CV19 will you inform ourselves as soon as this is possible or when we contact you to arrange a visit or install .if this occurs we will need to defer our works for a minimum of 14 days . Could you also inform us  if there any over 70s or any other vulnerable people in the household or neighbouring properties so we can take the appropriate actions . If this is the case we may have to re schedule the works working with the changes to government guidelines as they are announced .

When anyone visits your property they will maintain the social distancing criteria , they will use hand sanitiser and put on the appropriate PPE

Our employees will not shake hands with you but just acknowledge they are there and converse from a safe distance. Please help us to help you by also maintaining the social distance of 2m

You will be asked to stay this distance away during all dates of our install 

Sales and initial quotes

Sales talks and quotations will be carried out using electronic means where feasible and any visits will follow the above guidelines

A final technical survey maybe needed if this us so please remain indoors and any questions please ask from a safe distance preferably by texting , calling etc the employee whilst he is outside your property we will give you his number in advance

Please help us to prepare for installation

To help prevent the spreading of the virus please refrain from touching of down pipes , your existing gutters Fascias etc or your existing  decking and handrails please . Any part of your house and garden which we will be replacing and having to touch.

Please allow a 3 day period between the cleaning of the outside of your windows and doors and the date of installation

Remove any ornaments or plants from the internal window boards/sills

Installation

Our installers are following the HSE and government the guidance on use of PPE and hand sanitiser

We will not use your toilet or washing facilities during the works on your property we can organise alternate arrangements

Our installers are very grateful for offers of refreshments etc whilst working but please don’t offer them as we are unable to accept during these current times whilst lockdown measures are in place

When we are ready to leave site for the last time and we have completed your works we clear

all debris and waste and remove from site

All disposable items and PPE will be removed from site

We will send your documents electronically where possible.

A follow up call will be made to confirm that you are happy and can operate the installed goods

You will also receive a request to rate your installer and to complete a short questionnaire to confirm that the installation was carried out in accordance with the COVID-19 guidelines

Whilst every precaution is being taken to limit the risks and exposure to the virus, we cannot guarantee that this will be eliminated completely and would encourage you to continue to follow the Government guidelines on social distancing and washing of hands.

We would like to thank you for your cooperation in helping us to ensure yours and the operatives safety.

You can contact us:

Email   sales@northernroofline.co.uk or sales@northerndeckline.co.uk

Call 01924366031

March 12th 2020

CUSTOMER FEEDBACK
"My wife and I were very impressed with the work and would recommend your company, would you please pass on our thanks to the installers for their work."
- Mr. and Mrs. Corner, Easterley Crescent, Leeds
"Thank you to Richard and Simon for a lovely job , we used to slip on the old timber decking but we do not on the new PVC oak decking fitted and supplied by Northern Deckline."
- Mr. and Mrs, Richardson, Doncaster
"Very happy with the work that Northern Deckline carried out from start to finish very polite and tidy workmen, the finished job looks great."
- Mrs. Whittlestone , Barnsley, South Yorkshire
"We are delighted with the end result and the workmen were great, we particularly liked Richard but Simon was very polite and efficient too."
- Mr. and Mrs. Brook.PVC Decking
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